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Q What shipping methods are available?
A We support sea freight, air freight, and international couriers (e.g., DHL, FedEx, UPS). Customers can choose based on delivery time and budget.
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Q How can I get a shipping cost and delivery time estimate?
A Please provide the delivery address, product weight/volume, and preferred shipping method. We will provide a freight estimate and estimated transit time.
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Q Do you handle customs declaration and clearance?
A We handle export customs declaration in China and provide complete clearance documents (commercial invoice, packing list, bill of lading, certificate of origin, etc.). Import customs clearance is the customer’s responsibility, but we can offer advice based on the destination country’s requirements.
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Q Do you support door‑to‑door delivery?
A Door‑to‑door delivery is available with international couriers or some air freight services. Sea freight is typically port‑to‑port or door‑to‑door (depending on the agreed terms).
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Q What if goods are damaged or lost?
A Please inspect the outer packaging before signing. If damage is found, take photos and keep evidence. We will assist you in filing a claim with the carrier based on the insurance terms, and arrange a replacement or refund as appropriate.
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Q What is the ordering process?
A ①Customer provides product list or requirements → ② We provide a quotation and confirm technical parameters → ③ Sign contract / Proforma Invoice → ④ Production (for customized or bulk orders) → ⑤ Shipment notification after production is completed → ⑥ Final payment (if applicable) → ⑦ Shipment arranged and documents provided.
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Q What payment methods do you accept?
A We generally accept T/T (bank transfer), L/C, and PayPal (for small sample orders). Specific terms are negotiable.
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Q How long is the production lead time?
A Standard (stock) products: 3‑5 working days for dispatch. Bulk orders: usually 15‑30 days. Custom orders: typically 20‑40 days depending on complexity.
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Q Does your company accept OEM/ODM customization?
A Yes, we welcome OEM and ODM orders. Our R&D & Design Department can provide full-spectrum customization according to your requirements for appearance, functionality, packaging, etc., and work with factories to achieve differentiated products.
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Q Do your products meet international standards?
A Yes. All products are manufactured in strict compliance with international standards such as IEC and RoHS, and are tested using professional equipment including Fluke DSP‑4300 testers to ensure performance.
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Q Is there a minimum order quantity (MOQ) requirement?
A Standard products generally have no MOQ limit and small quantities are welcome. For customized products, the MOQ is subject to discussion based on the specific solution.
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Q Can I get samples?
A Yes. Sample orders are supported. Sample costs and shipping fees can be negotiated, and partial sample fees may be refunded upon formal order placement.
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Q When was your company founded and what is your main business?
A Ningbo HI-SUN Network Technology Co.,Ltd. was founded in 2003. We are a professional manufacturer and exporter of networking and telecommunications products, including cabinets, LAN cables, patch cords, patch panels, keystone jacks, and fiber optic products.
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Q Which regions do you mainly export to?
A Our products are exported to Europe, America, Australia, the Middle East, and other regions, with extensive global service experience.
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Q Do you support OEM/ODM customization?
A Yes. Our R&D team works closely with factories to provide full-spectrum customization of appearance, functionality, and solutions based on customer requirements, supporting both OEM and ODM orders.
