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Q What shipping methods are available?
A We support sea freight, air freight, and international couriers (e.g., DHL, FedEx, UPS). Customers can choose based on delivery time and budget.
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Q How can I get a shipping cost and delivery time estimate?
A Please provide the delivery address, product weight/volume, and preferred shipping method. We will provide a freight estimate and estimated transit time.
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Q Do you handle customs declaration and clearance?
A We handle export customs declaration in China and provide complete clearance documents (commercial invoice, packing list, bill of lading, certificate of origin, etc.). Import customs clearance is the customer’s responsibility, but we can offer advice based on the destination country’s requirements.
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Q Do you support door‑to‑door delivery?
A Door‑to‑door delivery is available with international couriers or some air freight services. Sea freight is typically port‑to‑port or door‑to‑door (depending on the agreed terms).
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Q What if goods are damaged or lost?
A Please inspect the outer packaging before signing. If damage is found, take photos and keep evidence. We will assist you in filing a claim with the carrier based on the insurance terms, and arrange a replacement or refund as appropriate.
